Privacy Policy

This Privacy Policy ("Policy") is issued by RupiahBet ("the Company", "we", "us", "our"), the operator of the online gaming platform accessible at https://rupiahbet.cam ("the Platform"). This Policy applies to all personal data collected, used, stored, and processed in connection with your use of the Platform and any related services ("Services").

RupiahBet is committed to protecting the privacy of all persons who register accounts, visit, or otherwise interact with the Platform ("you", "your", "the Player"). We recognise that your personal data belongs to you, and we process it only for defined, legitimate purposes and in accordance with the data protection principles described in this Policy.

By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the Platform.

In this Privacy Policy, the following terms have the meanings set out below unless context requires otherwise:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, location data, email address, financial data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means RupiahBet, the entity that determines the purposes and means of processing Personal Data.
• "Data Processor" means a third-party entity that processes Personal Data on behalf of RupiahBet, pursuant to a written data processing agreement.
• "Sensitive Personal Data" means Personal Data revealing racial or ethnic origin, political opinions, religious beliefs, health data, biometric data, or financial account details, which is subject to enhanced protection standards.
• "Consent" means a freely given, specific, informed, and unambiguous indication of your agreement to the processing of your Personal Data for a specified purpose.
• "Cookies" means small text files placed on your device by the Platform to store preferences and facilitate functionality.

RupiahBet collects Personal Data in the following categories, depending on the nature of your interaction with the Platform:

Identity and Registration Data

• Full legal name, date of birth, and gender
• Malaysian NRIC number, Passport number, or other government-issued identification number
• Residential address, including city (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam)
• Nationality and country of residence
• Profile photograph or selfie submitted during KYC verification

Contact Data

• Email address
• Mobile phone number
• Preferred language (English, Bahasa Melayu, or 中文)

Financial and Transaction Data

• Deposit and withdrawal transaction records, including method (e.g., Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, USDT TRC20, Bitcoin)
• Account balance history and transaction timestamps
• Payment method identifiers (wallet IDs, masked bank account numbers) — full account numbers and card numbers are never stored by RupiahBet

Usage and Technical Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session duration, pages visited, and features accessed on the Platform
• Betting history, game activity logs, and wagering records
• Login timestamps and authentication logs

Communications Data

• Records of correspondence with our support team via Live Chat or email
• Complaint submissions and dispute records
• Responses to surveys or feedback requests (where voluntarily submitted)

RupiahBet collects Personal Data through the following channels:

Directly from You

We collect data you actively provide when you: register an Account; complete KYC verification; make a deposit or withdrawal; contact support; or respond to a promotion or survey.

Automatically During Platform Use

Technical and usage data is collected automatically through server logs, cookies, and similar tracking technologies when you access or browse the Platform. This includes IP address, device information, session data, and betting activity logs.

From Third-Party Service Providers

Where necessary to verify your identity, process payments, or detect fraud, RupiahBet may receive data from trusted third-party providers, including:

• KYC and identity verification partners — to authenticate government-issued identification documents
• Payment processors — including partners facilitating Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, and banking channels
• Fraud detection and anti-money laundering (AML) screening services
• Analytics providers — aggregated, non-identifiable data only

RupiahBet processes your Personal Data on one or more of the following legal bases:

Where we rely on consent as the legal basis for processing, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal.

RupiahBet uses collected Personal Data for the following defined purposes only:

• Account Administration: Creating, managing, and maintaining your registered Account, including processing login credentials and Account settings
• Identity Verification (KYC): Verifying your identity and age (minimum 21 years) before processing withdrawals and in compliance with anti-money laundering obligations
• Payment Processing: Facilitating deposits and withdrawals via your chosen payment method, including verifying the ownership of payment methods in your name
• Regulatory Compliance: Meeting our obligations under applicable gaming licence conditions, AML regulations, and tax reporting requirements
• Responsible Gambling: Monitoring account activity to identify potential problem gambling behaviour and enforcing responsible gambling tools such as deposit limits, cooling-off periods, and self-exclusion
• Fraud and Security: Detecting, investigating, and preventing fraudulent activity, account takeovers, money laundering, and other prohibited conduct
• Customer Support: Responding to queries, resolving disputes, and providing assistance through our Live Chat and email support channels
• Service Improvement: Analysing aggregated usage data to improve the Platform's functionality, game offering, and user experience
• Marketing Communications: Sending promotional offers, bonus notifications, and platform updates — only where you have provided consent and in compliance with applicable marketing regulations. You may opt out at any time.

RupiahBet does not sell, rent, or trade your Personal Data. We share your data only in the following limited circumstances and only to the extent necessary for each purpose:

Service Providers and Data Processors

We engage trusted third-party service providers to assist in operating the Platform. These include KYC verification providers, payment processors (handling Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, banking, and crypto transactions), fraud detection services, cloud hosting infrastructure providers, and customer support software vendors. All Data Processors are bound by written data processing agreements that require them to maintain equivalent data protection standards and restrict them from using your data for any purpose other than the service they provide to us.

Regulatory and Legal Authorities

We may disclose your Personal Data to regulators, law enforcement agencies, courts, or other competent authorities where required by applicable law, court order, or as necessary to: (a) comply with our licensing obligations; (b) investigate fraud, money laundering, or other criminal activity; (c) protect the rights, property, or safety of RupiahBet, other players, or the public.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of RupiahBet's business, your Personal Data may be transferred as part of the transaction. You will be notified of any such transfer and any material changes to this Policy that result.

RupiahBet uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The types of cookies we use are:

You may manage your cookie preferences through your browser settings. Disabling strictly necessary cookies may impair Platform functionality. Disabling analytics or marketing cookies will not affect your ability to use the Platform's core features.

RupiahBet retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law or regulatory obligation. The following retention periods apply:

• Account and identity data: Retained for the duration of the Account relationship plus a minimum of five (5) years following Account closure, in compliance with AML and gaming regulatory requirements
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping obligations
• KYC documents: Retained for five (5) years following Account closure or the date of last transaction, whichever is later
• Support correspondence: Retained for three (3) years from the date of the interaction
• Technical and usage logs: Retained for twelve (12) months, after which they are anonymised or deleted
• Marketing consent records: Retained until you withdraw consent, plus an additional period to demonstrate compliance

Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be linked to you as an identifiable individual.

RupiahBet implements a comprehensive suite of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted in transit using industry-standard TLS protocols
• Encryption at Rest: Personal Data and financial records stored in our systems are encrypted using AES-256 or equivalent standards
• Access Controls: Strict role-based access controls ensure that only authorised personnel have access to Personal Data, on a need-to-know basis
• Two-Factor Authentication (2FA): Available for all player accounts to protect against unauthorised login
• Penetration Testing: Our systems undergo regular third-party security assessments and penetration testing
• Incident Response: We maintain a documented data breach response procedure. In the event of a breach affecting your Personal Data, we will notify you in accordance with applicable legal obligations

Subject to applicable data protection law, you have the following rights in relation to your Personal Data held by RupiahBet. To exercise any of these rights, contact our support team with your request and Account details. We will respond within 30 days.

RupiahBet's Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect, store, or process Personal Data from any person under the age of 21. Age is verified as part of the mandatory KYC process, and Accounts found to belong to underage individuals are terminated immediately.

If you believe that a minor has accessed or registered on the Platform, please contact our support team immediately at [email protected] (plain text — not a link). We will investigate and, if confirmed, delete all associated data and close the Account without delay.

RupiahBet operates internationally and may transfer your Personal Data to servers or service providers located outside your country of residence, including jurisdictions that may not have data protection laws equivalent to those in Malaysia or your home jurisdiction.

Where such transfers occur, RupiahBet implements appropriate safeguards to ensure that your Personal Data receives a level of protection consistent with the standards set out in this Policy. These safeguards may include:

• Contractual clauses requiring recipient parties to uphold adequate data protection standards
• Selecting service providers in jurisdictions recognised as providing adequate data protection
• Technical and organisational security measures applied consistently across all processing locations

By using the Platform, you acknowledge and consent to the international transfer of your Personal Data in accordance with the safeguards described above.

The Platform may, on occasion, reference third-party services or organisations (for example, payment providers or responsible gambling support organisations). Any such references are for informational purposes only. RupiahBet does not control third-party websites or services, and this Privacy Policy does not apply to them.

We encourage you to review the privacy policies of any third-party services you access, as RupiahBet accepts no responsibility for the privacy practices or content of third-party platforms.

RupiahBet reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Material changes — those that significantly affect how your data is used or your rights in relation to it — will be communicated to you by email to the address registered on your Account, no less than fourteen (14) days before the changes take effect.

Non-material changes (such as typographical corrections or clarifications that do not alter the substance of the Policy) may be made without prior notice. The "Last Updated" date shown at the top of this page reflects the most recent revision.

Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with any amendment, you must cease using the Platform and may request Account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by RupiahBet, please contact us through the following channels. All privacy-related requests will be handled by our Data Protection team.

• Live Chat: Available 24 hours a day, 7 days a week, directly on the Platform — the fastest channel for most queries
• Support Email: [email protected] — for written privacy requests, please include "Privacy Request" in the subject line
• Response Time: We aim to acknowledge all privacy requests within 72 hours and provide a substantive response within 30 days
• Languages: Privacy requests may be submitted in English, Bahasa Melayu, or 中文